What is UCCX scripting?
Unified CCX provides an ability for developers to program the business logic of how to handle a Voice Call or an Http Contact (Web Action performed by a user) by the engine. The scripting involves building the business workflow using a proprietary domain specific programming tool, the Unified CCX Editor.
How do I download the UCCX script editor?
Download Cisco Unified CCX Editor Installer for Windows
- From the Cisco Unified CCX Administration menu bar, choose Tools > Plug-ins.
- Click the Cisco Unified CCX Editor Installer for Windows hyperlink.
- Click Download and execute the Cisco Unified CCX Editor installer.
What is UCCX call flow?
UCCX is a solution that includes ACD/IVR/Agent desktop and CUIC reporting, call flow is very straight forward calls arrive via ingress gateway –> CUCM (CTI RP, CTI port) –> CCX (trigger) –> CCX application –> CCX script.
What is Ucce UCCX?
UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers. What is the difference between Cisco UCCE and PCCE? Technically, they are the same solution.
What is UCCX Cisco?
Cisco Unified Contact Center Express (UCCX) is a “contact center in a box” that provides a secure and easy to deploy customer interaction management solution for up to 400 agents. Unified CCX provides options to address multiple contact center functional areas such as: Inbound voice. Outbound campaign. Agent email.
How do I debug a UCCX script?
Procedure
- With an existing or new script open in the Cisco Unified CCX Editor Design pane, choose Debug > Start from the Cisco Unified CCX Editor menu bar.
- In the Cisco Unified CCX Editor, correct any errors flagged by system prompts.
- Continue to use the Debug command until you have cleared all error flags (messages).
What is Ucce in Cisco?
Cisco’s Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Comprehensive reporting gives the business intelligence needed to optimize contact center’s performance. …
What is Cucm and UCCX?
Cisco UC (Unified Communication) family has many members – CUCM (CallManager), Unity, UCCX (IPCC Express), CER, CUPS, etc. UCCX (Unified Contact Center Express) is also known as IPCC Express or CRS (Customer Response System). Since from version 8.5, UCCX was migrated to Linux platform (just like CUCM).
Does Ucce use finesse?
Cisco Finesse is a service that runs inside Cisco UCCX or as a separate virtual server in Cisco UCCE and PCCE. It offers call center agent functionality which includes managing agent’s phone, answering incoming calls, making calls and other call control features.
What is CVP in Ucce?
Cisco Unified Customer Voice Portal (CVP) sets a new standard for extending automated self-service beyond the limits of traditional interactive voice response (IVR) systems and enterprise voice portal platforms.
How do you integrate Cucm and UCCX?
UCCX side:
- Configure IP of CUCM and AXL admin on UCCX. Go to UCCX webpage.
- Accept Demo License. Click Next to accept 60 days Premium demo license.
- Component Activation.
- Cisco Unified CM Configuration on UCCX.
- Language Settings.
- Select Admin user for UCCX.
- Result page.