How do I fix frequent surface dock issues?
Surface Dock troubleshooting guide
- Solution 1 — Update your Surface Dock.
- Solution 2 — Update your computer.
- Solution 3 — Fix keyboard and mouse issues.
- Solution 4 — Clear your display cache to fix display issues.
- Solution 5 —Reset the dock and monitor.
- Solution 6 — Reset power if your Surface won’t charge.
Can you plug an Ethernet cable into a docking station?
Connect an Ethernet Cable, USB Devices, and Audio Devices Connect your network cable to the Ethernet port on the back of the Docking Station. Connect USB peripherals (for example, keyboard, mouse, external hard drive, printer) to the USB ports provided.
Why won’t my surface docking station detect my monitors?
Remove the Surface Connector from your Surface, turn the connector over, and plug it in again. Make sure that the connection is secure and the indicator light is on. If you’re still having problems, try resetting the power by unplugging your Surface Dock from the power outlet and plugging it in again.
How do I troubleshoot my Ethernet adapter?
Click Start, then head to Settings > Update & Security. On the left pane menu, select Troubleshoot. From the Find and fix other problems section, click Network Adapter > Run the troubleshooter. Select Ethernet from the network adapters list and then click Next to start the troubleshooting process.
Why does my docking station keep disconnecting?
This can be caused by loose video cables or USB instability. Firstly check that the video cable is fully plugged into the dock and the monitor. If it is loose, the monitor will be detected and then lost by the dock, causing display reconfiguration. Try connecting your product through an external mains powered USB hub.
How do you test a docking station?
Here’s what you can do:
- Access the display settings – Search for display settings in your task bar> select ‘Detect’ and from there you can see which monitors are being detected.
- Update the drivers – Similar to the above solutions, go ahead and make sure your device is updated with the latest drivers.
How does Ethernet work on a docking station?
If you want to use a wired Ethernet connection, you need to plug a cord in either to the Ethernet port on your docking station or on your laptop directly. If you’re happy sticking with a WiFi network connection through the adapter built in to your laptop, you don’t need to plug anything into the Ethernet port.
How do I know if my docking station is working?
Check if your computer or device is securely seated in the docking station with both sides fully inserted into the sides of your computer/device. Check if the light on the docking station is on. Check if the power cable is securely inserted into the charging port on the docking station.
Why did my Ethernet cable stop working?
It could be a problem where your ethernet port is not working. To figure out if you have a faulty router or modem try plugging the Ethernet cable in to a different port on the device. If that still doesn’t work then try the remaining ports. If still no success then it might be because of an issue with your router.
Why is my Ethernet not working Windows 10?
If you face the ethernet not working in Windows 10 issue, then you also might want to make sure that the Ethernet Driver is enabled on your PC. Right click on the driver, then from the right-click menu, click on Enable. If the driver is already enabled, disable it and enable again.
Why does my laptop keep disconnecting from my monitor?
The cause can be how you have your power plan settings in windows set. Try setting the power plan in windows to High. And set the graphics card to never sleep. Do the same for your monitor set it to never sleep.
Where is the serial number on a Surface Dock?
To find the serial number on Surface Dock, look for the 12-digit string of numbers on the bottom of the device. The serial number will look like this: XXXXXXXXXXXX.
How do you update Surface Dock firmware?
If you do not have the latest Surface Dock firmware, you can use the Surface Dock Update to download and install it. Just follow these steps: Visit Microsoft’s Surface Tools for IT page and hit the red Download button. Under the list titled “Choose the download you want,” check the box next to Surface_Dock_Updater.
What is Surface Dock firmware?
The Microsoft Surface Dock Updater tool allows you to check the firmware status of a Surface Dock and to manually update the firmware of Surface Dock devices. It is most often used to update Surface Docks prior to deployment of those Surface Docks to end users or as a troubleshooting tool.
What is Microsoft Surface Ethernet adapter?
Microsoft Surface Ethernet Adapter is a rather expensive USB to Ethernet adapter that’s guaranteed to work with all kinds of devices, including Microsoft Surface.